Shipping policy
SHIPPING POLICY
ORDER PROCESSING
All Covet Envy orders are carefully prepared and packaged before shipment. Please allow 2–7 business days for your order to be processed before shipping. Business days do not include weekends or holidays.
Processing times may be extended during launches, restocks, sales, holidays, or periods of high order volume. Any significant delays will be communicated when applicable.
Please note that processing time and shipping/transit time are separate. Selecting an expedited shipping method does not shorten the processing period.
SHIPPING & DELIVERY
Once your order has shipped, you will receive a shipping confirmation with tracking information. Estimated delivery dates provided by the shipping carrier are estimates and are not guaranteed by Covet Envy.
After a package has been transferred to the shipping carrier, delivery delays caused by the carrier, weather, holidays, or other circumstances outside of Covet Envy’s control may occur.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your information carefully before submitting your order.
If you notice an error in your shipping address, contact Covet Envy as soon as possible. Address changes cannot be guaranteed once an order has entered processing or has been shipped.
LOST, STOLEN OR MISSING PACKAGES
If your tracking information shows that your package is still in transit or has been delayed, please contact the shipping carrier for the most up-to-date information.
If your package is marked as delivered but cannot be located, please first check the surrounding delivery area, household members, neighbors, or building management and contact the shipping carrier for assistance.
Covet Envy will assist with shipping-related concerns whenever reasonably possible; however, we cannot guarantee replacement or reimbursement for packages confirmed as successfully delivered to the address provided at checkout.
RETURNED PACKAGES
If a package is returned to Covet Envy due to an incorrect or incomplete address, failed delivery attempt, or other circumstance outside of our control, the customer may be responsible for additional shipping costs to have the order resent.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or you receive an incorrect item, please contact Covet Envy within 3 days of delivery with your order number and clear photos of the product(s) and packaging so we can review the issue and assist you.
FINAL SALE
Due to the nature of our products and for sanitary and hygiene reasons, all sales are final. Please review our Return & Refund Policy for additional information.