Shipping, Returns & Store Policies
Shipping, Returns & Store Policies
Thank you for shopping with Covet Envy! Please review the following policies before placing your order. By completing a purchase with Covet Envy, you acknowledge and agree to the policies outlined below.
ORDER PROCESSING
All Covet Envy products are carefully prepared and packaged before shipment. Please allow approximately 2–7 business days for your order to be processed before shipping.
Processing time begins on the next business day after your order is placed and does not include weekends, holidays, or carrier transit time. During launches, restocks, sales, and periods of high order volume, processing times may be extended.
Once your order has shipped, you will receive a shipping confirmation with tracking information.
SHIPPING & DELIVERY
Shipping estimates provided at checkout refer to the carrier’s estimated transit time after your order has been processed and shipped. They do not include Covet Envy’s processing time.
Once a package has been transferred to the shipping carrier, delivery times and tracking updates are managed by the carrier and may be affected by delays outside of Covet Envy’s control.
Please make sure your shipping address is complete and correct before submitting your order.
If your tracking information shows your package as delivered but you have not received it, please first check around your delivery location and contact the shipping carrier for additional information. Covet Envy will be happy to provide any available order or tracking information that may assist with your inquiry.
RETURNS, REFUNDS & EXCHANGES
Due to the nature of our nail products and for sanitary and hygiene purposes, all sales are final. We do not accept returns or exchanges for change of mind, incorrect color or size selection, or other customer ordering errors.
Please carefully review your products, shades, sizes, quantities, and shipping information before completing checkout.
This policy does not prevent us from assisting you if your order arrives damaged, defective, or incorrect.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
We want you to receive your Covet Envy order exactly as expected. If you receive an item that is damaged, defective, or different from what you ordered, please contact us at covetenvy@gmail.com within 3 days of delivery.
Please include your:
- Order number
- Name
- Description of the issue
- Clear photos and/or video showing the item and its condition
Once reviewed, we’ll work with you to determine the appropriate resolution.
ORDER CHANGES & CANCELLATIONS
Please review your order carefully before submitting it. Because orders may begin processing shortly after they’re placed, order changes and cancellations are not guaranteed.
If you notice an error after placing your order, contact covetenvy@gmail.com as soon as possible with your order number. We will do our best to assist you if your order has not yet entered processing or shipped.
Once an order has shipped, it cannot be changed or canceled.
RETURNED PACKAGES
If a package is returned to Covet Envy because of an incorrect or incomplete address, failed delivery attempt, refusal, or another issue not caused by Covet Envy, the customer may be responsible for any additional shipping costs required to resend the order.
Original shipping charges are generally non-refundable once an order has been shipped.
LOST OR DELAYED PACKAGES
Covet Envy is not responsible for carrier delays that occur after an order has been transferred to the shipping provider.
If you believe your package has been lost in transit, please contact the shipping carrier using your tracking number. You may also contact us at covetenvy@gmail.com, and we’ll provide any information available to us that may assist with the carrier inquiry.
PRICING
All prices, promotions, product availability, and offers are subject to change without notice.
Discounts and promotional offers are valid only during their stated promotional periods and are subject to any terms provided with the offer.